Policies
Amid the spread of COVID-19. We want you to know that your safety is our main priority. We are aware of the recent developments in our community and the growing concerns. We have increased our everyday cleaning measures and precautions to include:
1. Daily detailing and disinfecting of all fleet vehicles.
2. Complimentary sanitizer for each client on every trip.
3. All employees and clients are required to wear masks.
4. All employees temperature will be checked daily when reporting for duty .
5. All employees are required to wash their hands before returning to any work duties.
We offer flexible scheduling hours to accommodate everyone from busy corporate persons to party goers heading to special events.
Driver will arrive 15 minutes before the scheduled time for pick up. Driver will leave 15 minutes after the scheduled pick up time comes. Complimentary soda pop drinks & water for all clients.
If driver exceeds the 15 minute window after the scheduled pick up time the driver will leave(with or without additional notice) & that trip will be treated as a
NO SHOW & NON REFUNDABLE TRIP!
A no show fee equal to the hourly minimum or base rate for the confirmed vehicle, plus airport fee, fuel surcharge, toll(s), and parking(where applicable), will apply should the passenger fail to cancel or meet the chauffeur at the designated pick up location for all reservations.
To avoid a change fee, late cancellation fee, or no show fee, reservation(s) must be changed or cancelled 72 hours ahead of the scheduled trip. Cancellations may be made by calling (305) 318-9709 or (786) 287-1976 or go to www.dennyoutfront.com. Applies to all reservations where the pickup location is within the local city metropolitan area. The local city metropolitan area is defined as within 75 miles of the city center. All services outside the local city metropolitan area may be assessed based on the actual drive time to and from the pick-up location.
All Special Event Change and Cancellation Policies supersede standard Change and Cancellation Policies and are noted on www.dennyoutfront.com.
ENJOY!!
